How can we help?

How do I cancel my subscription?

Go to Settings → Billing → Manage Subscription. Your plan stays active through the end of the current billing period after you cancel.

Can I get a refund?

We don't offer refunds for partial billing periods, but if something went wrong on our end, email us and we'll make it right.

How do I connect my Facebook or Instagram account?

Go to Settings → Publishing → Connected Accounts and click Connect next to Facebook (or LinkedIn, which is its own separate connection). You'll be taken through Meta's own login flow. We only store an encrypted token, never your password. Instagram connects automatically once your Facebook Page is linked. Connecting and auto-publishing are included on every plan, Starter included.

Why didn't my post publish?

This usually happens when your connected social account token has expired. Go to Settings → Publishing → Connected Accounts, disconnect and reconnect your account, then reschedule the post.

How does Proclame Hub work?

Hub is your photo and video library. Upload shots from your real business, or invite customers and team members to share photos via a link, no login required for them. Once your media is in, use Smart Generate and AI reads all your photos at once, groups related ones together (like before & after pairs, shots from the same day, or portfolio carousels), and writes a ready-to-post caption for each group. Nothing is published without your explicit approval.

Will Proclame ever post to my account without me approving it?

Only if you schedule a post to auto-publish. We never post anything you haven't explicitly scheduled or approved. Photos sent in by customers or your team land in your Hub for you to review, they are never posted on their own.

How do I delete my account and data?

Go to Settings → Danger Zone → Delete my account. This immediately cancels your subscription and permanently removes all your data.

What AI model generates my posts?

Proclame uses Anthropic's Claude to generate post captions. Your business profile and tone settings are sent to Claude to produce content tailored to your business.

Is Brand Voice available on Starter?

Yes. Brand Voice is included on every plan. Go to Brand Voice in the sidebar, paste a few posts you've already written, and the AI learns your style. Every post it generates from that point sounds like you, not a template.

What is the Competitive Edge toolkit?

Competitive Edge is a Boss-plan toolkit with five strategic tools: a Competitive Playbook (AI-generated market analysis for your industry), a Review Response Writer, an Objection-to-Content converter that turns common customer objections into trust-building posts, a Seasonal Opportunity Scanner, and a Positioning Statement Builder. Access it from the 'Edge' link in your sidebar.