Privacy Policy

1. Who We Are

Proclame is operated by Proclame AI LLC (“we,” “our,” or “us”), a social media content tool for businesses and nonprofits, incorporated in the Commonwealth of Kentucky. Our mailing address is 12310 Owl Court, Louisville, Kentucky. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using Proclame, you agree to this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Your email address and password (passwords are securely hashed by Supabase, we never see them in plain text). If you sign in with Apple or Google, we receive the name and email address that service shares with us. With Sign in with Apple you can choose to hide your real email, in which case we only see a private relay address.
• Business or organization profile: Your name, what you do, city, state, who you serve or want to reach, your mission and tone, a website or donation link if you give one, and anything else you tell us in onboarding or Settings.
• Media uploads: Photos and videos you or your Contributors upload to Proclame Hub, and the short description of what is happening in a photo that a Contributor or you may add. Photos can show people, including children.
• Generated content: AI-generated posts we create on your behalf, along with any edits you make to them.
• Social account tokens: When you connect Facebook or Instagram, we store an encrypted access token that lets us publish to your account. We do not store your social media password.
• Billing information: Subscription and payment data is handled entirely by Stripe. We do not see or store your credit card number.
• Usage data: Basic information about how you use the app (e.g., pages visited, features used) to help us improve the product.
• Device information for the iPhone app: If you turn on notifications, a push notification token that Apple gives your phone, so we can send them. We use it for nothing else. See Section 11.

3. How We Use Your Information

• To generate social media posts tailored to your business or organization using Anthropic's Claude AI, and to have the AI describe your photos so posts can be written from them. We do not identify people in photos and we do not use facial recognition.
• To publish content to your connected social media accounts when you schedule or approve posts.
• To process your subscription and send billing-related communications.
• To send push notifications to the iPhone app, only if you turn them on: for example when photos arrive, when new posts are ready for your approval, when a post goes live, or when a post did not go out. You choose which kinds, and can switch them all off in Settings.
• To send product updates, feature announcements, and support emails.
• To improve the accuracy and quality of the Service over time.

We do not sell your data to third parties. Ever.

4. Third-Party Services

We use the following third-party providers to operate the Service:

• Supabase: database and authentication. Your account and business data are stored here with row-level security, meaning only you can access your own records.
• Anthropic (Claude API): AI text generation. Your profile, and the photos and descriptions you add to the Hub, are sent to Anthropic to generate posts and to describe photos. Anthropic's data handling is governed by their own privacy policy.
• Stripe: payment processing. All billing data is handled by Stripe under PCI-DSS compliance.
• Vercel: hosting and infrastructure.
• Apple: Sign in with Apple, and the Apple Push Notification service, which delivers notifications to your iPhone. Apple's own privacy policy applies to what it does with them.
• Google: if you choose to sign in with Google.
• Crisp: the support chat on our website, if you start a conversation with us.
• Resend: email delivery. Your email address is used to send account, billing, and product emails. You can turn off non-essential email in Settings.
• Meta (Facebook/Instagram): when you connect these accounts, Meta's platform policies also apply.

5. Social Media Tokens

When you connect a Facebook, Instagram or LinkedIn account, we store your OAuth access token encrypted with AES-256-GCM. That token is used for three things, all on your own account: publishing posts you have approved, reading back the performance of those posts (views, reach and likes) so you can see what worked, and listing the Pages you manage so you can choose which one to connect. We do not read comments, reactions or messages, we never contact your customers, and we never post to any account other than yours. Your token is never shared with other users, and disconnecting an account deletes it.

6. Proclame Hub and Contributors

If you use the Proclame Hub feature and share a photo link or QR code with volunteers, staff, customers or team members, those Contributors upload media directly without creating an account. We collect only the first name they enter (or the name you gave their personal link), the media itself and, if they add one, a short description of what is happening. We collect no email address, no password, and no other personal information about them. Their media is stored securely, is only accessible to you as the Hub Owner, and cannot be published without your explicit approval.

In the iPhone app a Contributor can enter a short code from a photo link instead of opening the link. The app then saves that code on the phone, and nothing else, so it can open straight to the upload page next time. It stays until the person chooses “Use a different code” or deletes the app. No account is created.

7. People in Your Photos and Children

Photos you and your Contributors upload may show people other than you, including children and people who receive your organization’s services. We process those photos only to provide the Service to you: to store them, to describe them so posts can be written, and to publish them when you approve a post. We do not identify the people in them, build profiles of them, sell the photos, or use them to train AI models.

Our systems may flag photos that appear to show children, a vulnerable moment or private information so you can look twice before posting. We do not collect or verify permission from the people pictured. That is your responsibility, as set out in our Terms of Service. Anyone who appears in a photo and wants it removed should contact the organization that posted it, or contact us at the address below and we will help.

8. Your Content and What You Publish

You own the photos, videos and text you put into Proclame, and you remain responsible for them. By uploading media, or by allowing a Contributor to upload media to your Hub, you confirm you have the right to use it and to publish it, including the permission of anyone identifiable in it.

Proclame does not publish anything on its own. A post only goes out after you approve it, and when you press Approve you are publishing that content, with whatever photo or video is attached, to your own connected accounts under your own business name. You are responsible for what you approve. Please read a post and look at the attached media before approving it.

Captions are written by AI from the information you provide. They can contain mistakes. You are responsible for checking that anything you approve is accurate and appropriate for your business, and for making sure it complies with the rules of the platform it is published to and with any advertising, professional or licensing rules that apply to your trade.

We screen posts automatically before publishing and block content containing slurs, swearing, threats or violence. That screening is a safety net, not a substitute for your review, and it cannot catch everything.

9. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data remains stored so you can reactivate your account later. You can request full deletion of your account and all associated data at any time by contacting us, see Section 12 below.

10. Cookies

We use cookies solely for session management (keeping you logged in). We do not use third-party advertising or tracking cookies. We do not run analytics tools that track you across other websites. The iPhone app keeps the same kind of information in its own storage on your phone for the same purpose.

11. The Proclame iPhone App

The iPhone app is the same Service as the website, and everything in this policy applies to it. These are the extra things it can do, and what we do with them:

• Camera and microphone: used only while you are taking a photo or recording a video to add to Proclame. We do not use them in the background. We do not record anything you have not chosen to capture.
• Photo library: used only to let you pick pictures and videos you choose to upload, and to save back a copy of photos you take. We cannot see anything else in your library.
• Notifications: off until you say yes. When you do, Apple gives your phone a token and we store it with your account so we can send the notifications you chose. Turning them off in Settings removes it. They never contain a private message, and they are never used for advertising.
• No tracking: the app does not track you across other companies' apps or websites, does not use the advertising identifier, and does not sell or share data for advertising.
• Deleting your account: you can do it inside the app from Settings → Danger Zone. It removes your account, your businesses, photos and posts, and your notification tokens.

You can change camera, photo and notification access at any time in the iPhone Settings app, under Proclame.

12. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate information in your account.
• Delete your account and all associated data. You can do this instantly from Settings → Danger Zone → Delete my account, or by emailing us.
• Disconnect your social media accounts from the Settings page at any time.
• Opt out of marketing emails via the unsubscribe link in any email we send.

To exercise any of these rights, email us at support@proclame.ai. We will respond within 30 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make a material change, you will see a notice inside Proclame the next time you sign in, telling you what changed and linking to this page. The “Last updated” date at the top reflects the most recent revision, and continuing to use Proclame after that date means you accept the updated policy.

14. Contact

Privacy questions or concerns? Contact us at:

Proclame AI LLC
12310 Owl Court
Louisville, Kentucky
support@proclame.ai