Privacy Policy

1. Who We Are

Proclame is operated by Proclame AI LLC (“we,” “our,” or “us”), a social media content tool for small businesses, incorporated in the Commonwealth of Kentucky. Our mailing address is 12310 Owl Court, Louisville, Kentucky. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using Proclame, you agree to this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Your email address and password (passwords are securely hashed by Supabase, we never see them in plain text).
• Business profile: Business name, industry, city, state, target customer description, and tone preference, provided during onboarding.
• Media uploads: Photos and videos you or your Contributors upload to Proclame Hub.
• Generated content: AI-generated posts we create on your behalf, along with any edits you make to them.
• Social account tokens: When you connect Facebook or Instagram, we store an encrypted access token that lets us publish to your account. We do not store your social media password.
• Billing information: Subscription and payment data is handled entirely by Stripe. We do not see or store your credit card number.
• Usage data: Basic information about how you use the app (e.g., pages visited, features used) to help us improve the product.

3. How We Use Your Information

• To generate social media posts tailored to your business using Anthropic's Claude AI.
• To publish content to your connected social media accounts when you schedule or approve posts.
• To process your subscription and send billing-related communications.
• To send product updates, feature announcements, and support emails.
• To improve the accuracy and quality of the Service over time.

We do not sell your data to third parties. Ever.

4. Third-Party Services

We use the following third-party providers to operate the Service:

• Supabase: database and authentication. Your account and business data are stored here with row-level security, meaning only you can access your own records.
• Anthropic (Claude API): AI text generation. Your business profile is sent to Anthropic to generate posts. Anthropic's data handling is governed by their own privacy policy.
• Stripe: payment processing. All billing data is handled by Stripe under PCI-DSS compliance.
• Vercel: hosting and infrastructure.
• Resend: email delivery. Your email address is used to send account, billing, and product emails. You can turn off non-essential email in Settings.
• Meta (Facebook/Instagram): when you connect these accounts, Meta's platform policies also apply.

5. Social Media Tokens

When you connect a Facebook or Instagram account, we store your OAuth access token encrypted with AES-256-GCM. This token is used exclusively to publish content to your own connected account on your behalf. It is never shared with other users, and we never post to any account other than yours.

6. Proclame Hub and Contributors

If you use the Proclame Hub feature and share a photo link with customers or team members, those Contributors upload media directly without creating an account. We collect only the first name they enter (or the name you gave their personal link) and the media itself, no email address, no password, no other personal information. Their media is stored securely, is only accessible to you as the Hub Owner, and cannot be published without your explicit approval.

7. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data remains stored so you can reactivate your account later. You can request full deletion of your account and all associated data at any time by contacting us, see Section 9 below.

8. Cookies

We use cookies solely for session management (keeping you logged in). We do not use third-party advertising or tracking cookies. We do not run analytics tools that track you across other websites.

9. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate information in your account.
• Delete your account and all associated data. You can do this instantly from Settings → Danger Zone → Delete my account, or by emailing us.
• Disconnect your social media accounts from the Settings page at any time.
• Opt out of marketing emails via the unsubscribe link in any email we send.

To exercise any of these rights, email us at support@proclame.ai. We will respond within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice. The “Last updated” date at the top reflects the most recent revision.

11. Contact

Privacy questions or concerns? Contact us at:

Proclame AI LLC
12310 Owl Court
Louisville, Kentucky
support@proclame.ai